Shipping policy

 

 

GENERAL:

In these conditions (‘The Company’) means Bestcoffeedrop Ltd. Trading as: Bestcoffeedrop. Orders can only be accepted upon & subject to our Conditions of Sale as outlined in this document.

  1. Where the Purchaser’s written conditions and warranties conflict with these conditions, the Company’s conditions shall prevail unless otherwise specifically agreed in writing. 
  2. Nothing in these conditions will deprive the purchaser of any rights granted by statute in the United Kingdom.

DELIVERY:

Delivery will be to the address on the account or delivery address (if applicable), unless otherwise specified at the time of ordering or on the purchase order. All orders will be subject to a delivery charge unless arrangements for collection are made at the time of ordering. All goods up to 2KG weight are sent by Royal Mail 2nd Class postage, over 2KG by DPD Courier. Weights under 2KG can be sent by DPD for an extra charge.

  1. We aim to dispatch all orders placed online at www.bestcoffeedrop.com within 24 hours Monday to Friday but in any event all orders will remain freshly prepared on the day of dispatch.
  2. Standard deliveries by Royal Mail are usually made within 2 days and by DPD the next working day after dispatch between 8:00am and 5:30 pm subject to location - (except during busy periods where the courier may deliver outside of this window or under unusual circumstances). Working days are Monday – Friday excluding Bank Holidays.
  3. All requests for special deliveries must be made at the time of ordering. The Company shall not be liable for any consequential loss or damage in any manner whatsoever for failure or delay in delivery when any circumstances prevented, hindered or delayed delivery. The Company recommends that service calls or installations are not booked until the goods have been received.
  4. The Company must be notified within 5 days from the confirmation email if a parcel has not arrived within that time frame. If notified after 5 days, and if the parcel states "received/delivered" via the tracking link but if it has not been received, we cannot be held responsible for this loss.